Answers to frequently asked questions
First, schedule a free consultation through our website or by phone. Our experts will visit your space to measure windows and discuss your needs and style preferences. After that, we'll prepare a customized quote and design proposal, which is typically completed within 3-5 business days.
Yes, on-site consultation is available for customers in the Seoul metropolitan area at no charge. For other regions, please contact us for availability.
Standard products typically take 2-3 weeks, and custom orders take 4-6 weeks. The timeline may vary depending on the specific product and complexity. We communicate the expected schedule during the quote stage.
We offer a wide variety including traditional drapes, sheer curtains, blackout curtains, roller blinds, Roman shades, and motorized blinds. We recommend the most suitable type based on your space and purpose.
Yes, samples of all our fabrics can be provided. During the consultation, you can check the color, texture, and light transmission of actual fabric samples. We recommend viewing samples under both natural and artificial lighting for the best decision.
Yes, we offer smart home integrated motorized curtain and blind systems. Remote control, smartphone app, and voice assistant (Google Home, Amazon Alexa, etc.) control are available. It's especially convenient for large windows or high ceilings.
Pricing is determined based on window size, selected fabric type, hardware options, and installation complexity. We provide an exact quote after consultation. We offer various price ranges to meet diverse budgets.
All our products come with a minimum 2-year warranty. Motorized systems have a 3-year warranty, and for defects due to fabric quality issues, we offer free repair or exchange. Installation issues are also handled free of charge within the warranty period.
Cash, credit card, and bank transfer are all available. For larger projects, interest-free installment payments are also possible. Final payment is made after installation completion and customer confirmation.
Standard residential installation typically takes 2-4 hours. Large projects may take 1-2 days. Our professional team installs cleanly without damaging walls or window frames.
We provide care instructions specific to each fabric. Most products can be regularly cleaned with a vacuum, and professional dry cleaning 1-2 times a year is recommended. We also offer professional cleaning services.
Yes, partial repair or replacement is possible. Using existing rails, only fabric replacement is also available. You can check the condition and discuss repair vs. new installation options during the consultation.